Shipping Policy: Orders are processed within 2-3 business days, excluding weekends and holidays. Standard shipping takes 5-7 business days, while expedited shipping options are available at checkout. Customers will receive a tracking number via email once their order has shipped. Serenitii Roots is not responsible for lost, stolen, or delayed packages once they have been shipped. If an order is returned due to an incorrect shipping address, the customer is responsible for additional shipping fees. Return & Exchange Policy: Due to the nature of our products, all sales are final. We do not accept returns or exchanges for hygiene and safety reasons. If a product arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. A replacement or store credit may be issued upon review. We do not offer refunds for allergic reactions. We recommend reviewing the ingredient list before purchasing. Serenitii Roots reserves the right to refuse any return or exchange request that does not meet our policy guidelines. For any questions or concerns, please contact our customer service team at Serenitiirootshg@gmail.com How to Use Serenitii Roots Hair Growth Oil 1️⃣ Apply – Use the dropper to apply the oil directly to your scalp, focusing on areas that need extra care. 2️⃣ Massage – Gently massage the oil into your scalp for 2-3 minutes to stimulate circulation and absorption. 3️⃣ Repeat – For best results, use 3-4 times a week consistently. 4️⃣ Style as Usual – Leave the oil in and style your hair as desired. Can be used on dry or damp hair. 💡 Tip: For deeper nourishment, apply before bed and let the oil work overnight!